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3dxhosting > 3dxhosting Support Desk > Knowledgebase

Cannot send emails using Outlook Express

Solution The most common reasons for SiteGround customers to be unable to send emails through Outlook Express are wrong Outlook settings or blocked port 25 by the Internet Service provider.

Use the correct Mail Client settings:

Incoming mail server (POP3/IMAP server): mail.yourdomain.com
Outgoing mail server (SMTP server): mail.yourdomain.com
Username: the full e-mail address like email@yourdomain.com
SMTP authentication must be enabled for the login to be successful.
IMPORTANT: Please do not use secure authentication to your mail server.

The most common mistake is to leave "My SMTP server requires authentication checkbox" unchecked. This option should always be enabled, since SiteGround servers require such authentication. Please find below how to enable the SMTP authentication for your Outlook express mail client:

From the Tools menu select Accounts. The Internet Accounts box appears. Select the Mail tab. Your email account appears. Select the appropriate email account by clicking on its name and click the Properties button on the right. Then under the Outgoing Mail Server section check the box My server requires authentication. Do NOT check the box next to Log on using Secure Password Authentication.

Check connection to port 25

The standard port usually used for SMTP connection is port 25. Most often the reason for failed email sending is that your Internet service provider blocks this port. If this is the case we recommend that you use the alternative port 2525 for your email SMTP connection.
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Article details
Article ID: 5
Category: Email
Date added: 2009-02-07 12:07:13
Views: 995
Rating (Votes): Article rated 3.0/5.0 (47)

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